Client Background
Our client, a private label Amazon seller is a mid-sized online retailer specializing in beauty products. They utilize both Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FBM) to manage their orders.
Client Background
Our client, a private label Amazon seller is a mid-sized online retailer specializing in beauty products. They utilize both Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FBM) to manage their orders.
Project Goal
The goal was to help our client recover losses due to unclaimed reimbursements for their FBA and FBM orders over the past year.
Challenges
Our Client faced several challenges:
Lack of awareness about potential reimbursement claims.
Inconsistent record-keeping of inventory discrepancies and shipping issues.
Time frame for each reimbursement type.
Documentation needed for different reimbursement
How to open the reimbursement cases
Lack of time to follow up the reimbursement cases.
Limited resources focus on reimbursements.
Initial Assessment
We conducted a comprehensive audit of their FBA and FBM transactions. This involved:
Reviewing inventory reports and identifying lost or damaged items.
Analyzing customer return records to find discrepancies.
Checking FBA fee charges for potential overcharges.
Examining shipping logs for FBM orders to identify issues.
We use automated tools to make this process easier and faster.
Training and Implementation
We provided training to client on identifying and documenting potential reimbursement cases. Our team implemented the following steps:
Automated reports to track inventory discrepancies and customer returns.
A dedicated process for submitting and following up on reimbursement claims with Amazon.
Regular audits to ensure all potential claims were identified and submitted promptly.
Results
Within six months of implementation, ABC Electronics saw significant improvements:
Recovered $ 7758 in reimbursements for FBA and FBM orders
Improved record-keeping and reporting accuracy.
Now, we file for reimbursements every week for them.
Conclusion
By partnering with OBVA India, ABC Electronics was able to identify and recover substantial amounts in reimbursements, significantly improving their bottom line. The structured approach to managing reimbursement claims and the training provided ensured they could continue this process independently, leading to sustained financial health.
