Last updated: July 14, 2026
These Terms of Service ("Terms") govern your access to and use of the AVA INC. website and our Amazon Seller Central management and consulting services. By using this website or engaging our services, you agree to these Terms. If you do not agree, please do not use the site or services.
AVA INC. provides Amazon Seller Central management, listing optimization, account health support, catalog troubleshooting, advertising management, and related consulting services. The specific scope, deliverables, timelines, and fees for any engagement are defined in a separate agreement, proposal, or statement of work between you and AVA INC.
We bring experienced, hands-on expertise to every engagement, but many factors on Amazon are outside our control, including Amazon's policies, decisions, and algorithms. We do not guarantee specific outcomes such as sales figures, rankings, reinstatement, or advertising performance. Any examples, case studies, or metrics shown on this website reflect past results and are not a promise of future performance.
Fees, billing cycles, and payment terms are set out in your engagement agreement. Unless otherwise stated, fees are due as invoiced and are non-refundable once work has begun. Late or missed payments may result in paused or suspended work.
All content on this website — including text, graphics, logos, and design — is owned by AVA INC. or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or reuse this content without our written permission. Ownership of deliverables produced during an engagement is addressed in your engagement agreement.
Our services involve third-party platforms such as Amazon and Walmart. We are not affiliated with, endorsed by, or acting on behalf of those platforms, and we are not responsible for their actions, policies, or decisions. Your use of those platforms is governed by their own terms.
Each party agrees to protect the other's confidential information and to use it only as needed to carry out the engagement. This obligation continues after the engagement ends.
This website and our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
To the fullest extent permitted by law, AVA INC. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising out of or related to your use of the website or services. Our total liability for any claim will not exceed the amount you paid to us for the services giving rise to the claim.
You agree to indemnify and hold AVA INC. harmless from claims, losses, and expenses arising out of your business, your use of the services, or your violation of these Terms or applicable law.
These Terms are governed by the laws applicable to AVA INC.'s place of business, without regard to conflict-of-law principles. Any disputes will be handled in the courts of that jurisdiction, unless your engagement agreement states otherwise.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Continued use of the website or services after changes take effect means you accept the updated Terms.
Questions about these Terms? Contact us at admin@amazonvirtualassistant.com.