Privacy Policy

AVA INC. ("AVA INC.", "we", "us", or "our") provides Amazon Seller Central management and consulting services through this website. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this website or our services, you agree to the practices described here.

1. Information We Collect

Information you provide

• Contact and inquiry details — such as your name, email address, business name, and message when you submit a contact form or request an audit.
• Client and account information — details you share when you engage our services or use our secure client and admin portals.

Information collected automatically

• Usage and device data — such as pages viewed, referring pages, browser type, and general location, collected through analytics tools.
• Cookies and similar technologies — used to keep the site working, remember preferences, and measure traffic.

2. How We Use Your Information

• To respond to inquiries and provide the services you request.
• To operate, maintain, and improve our website and services.
• To communicate with you about your account, projects, or requests.
• To understand how the site is used and improve its performance.
• To comply with legal obligations and protect our rights.

3. Cookies & Analytics

We use Google Analytics to understand how visitors use our website. These tools may set cookies and collect usage data on our behalf. You can control cookies through your browser settings, and most browsers let you refuse or delete cookies. Disabling cookies may affect how parts of the site work.

4. Third-Party Service Providers

We rely on trusted third parties to run our website and services, including hosting, database, and analytics providers. These providers process data only as needed to deliver their services to us and are expected to protect your information. We do not sell your personal information.

5. Data Retention

We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below. We will respond in line with applicable law.

8. Children's Privacy

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the website after changes take effect means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at admin@amazonvirtualassistant.com.