Amazon account health guides
Performance metrics, policy warnings, verification, compliance documents and appeals: what each one means, what triggers it and how to clear it.
How AVA can help: Account health management
Account Health guides 12
Amazon on-time delivery rate in Germany, France, Italy and Spain
Amazon expects 90% on-time delivery for FBM in Germany, France, Italy and Spain. The warning, the 30 days, the 80% and 60% tiers, and what to check.
23 Sep 2026 · 12 min read
Amazon video verification interview: how to prepare for it
What Amazon checks on the seller video verification call, which original documents to have in hand, why calls repeat, and how rescheduling works.
17 Aug 2026 · 10 min read
Used sold as new complaint on Amazon: the fastest way to fix it
Used Sold as New complaint on Amazon? The real causes, the evidence Amazon accepts, and how to build a root-cause appeal instead of an apology.
17 Aug 2026 · 10 min read
Restricted product policy violation you did not deserve: how to appeal
Amazon flagged ordinary products as pesticides. How the false positive works, how to read Account Health, and how to appeal by proving root cause.
17 Aug 2026 · 15 min read
Amazon ODR, LSR and VTR: the three metrics that trigger warnings
Amazon ODR, LSR and VTR explained: the published thresholds, what each really counts, which levers move them, and the order worth fixing them in.
17 Aug 2026 · 9 min read
Amazon identity verification failed: the documents that actually work
Amazon keeps rejecting your verification documents without saying why. The four fields that must match, and how to rebuild a set that gets read.
17 Aug 2026 · 9 min read
Amazon rejected your compliance document: how to submit one that passes
Amazon rejected your compliance document? The two failure types, the identifiers that must match the ASIN, and how to assemble a submission that passes.
17 Aug 2026 · 10 min read
Amazon policy warnings: how to clear them before they suspend you
Got an Amazon policy warning? Learn how to clear it in 48 hours with a strong Plan of Action and stop it turning into an account suspension.
9 Jun 2026 · 10 min read
How to write an Amazon Plan of Action (POA) that actually gets approved
Amazon rejected your Plan of Action? Learn the exact 3-part structure and evidence that gets an Amazon POA approved, plus a copy-paste template.
9 Jun 2026 · 9 min read
Hit with an Amazon IP complaint or counterfeit claim? Here is how to fight back
Hit with an Amazon IP complaint or counterfeit claim? Learn the exact steps to fight back, get a retraction, and protect your account and listings.
9 Jun 2026 · 11 min read
Amazon account suspended? The step-by-step reinstatement guide
Amazon account suspended? Follow this step-by-step reinstatement guide to write a winning appeal and get your account back in 4 to 7 days.
9 Jun 2026 · 10 min read
Amazon Account Health Rating explained (and how to fix a low AHR)
Your Amazon Account Health Rating dropped? Learn what the AHR score means and the exact steps to fix a low AHR before your account is deactivated.
9 Jun 2026 · 9 min read
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