Customer service for an Amazon seller: 100% SLA compliance
Seven Amazon store inboxes, every customer message inside the time limit. In the week of 13 to 19 June 2024: 0 SLA breaches and 100% SLA compliance.
- SLA compliance
- 100%
- SLA breaches
- 0
- channels at 100%
- 7 of 7
Shilpi DudaniFounder, AVA INC. ยท
The problem
Customer messages on seven Amazon store channels had to be answered inside the response time limit, every day, the same way on every store.
What we did
We read through past emails to write FAQs and reply templates, made sure every answer stayed within Amazon's rules, and ran the inboxes from one helpdesk.
The result
In the week of 13 to 19 June 2024: 46 new tickets, 61 active tickets, 26 customers, 0 SLA breaches and 100% SLA compliance. The per channel report shows all 7 Amazon channels at 100%.
Keep reading
- Amazon ODR, LSR and VTR: the three metrics that trigger warnings Amazon ODR, LSR and VTR explained: the published thresholds, what each really counts, which levers move them, and the order worth fixing them in.Read the guide
- Amazon Account Health Rating explained (and how to fix a low AHR) Your Amazon Account Health Rating dropped? Learn what the AHR score means and the exact steps to fix a low AHR before your account is deactivated.Read the guide
- All Amazon seller services How we handle this kind of work for Amazon sellers, and what it covers.See the service
Got a problem like this one?
Send us the notice or a screenshot. We will look at your account and tell you honestly what can be done, before you spend anything.
More case studies
All 38 case studies-
A monthly profit and loss report for an Amazon seller, 21 months
ReportingAmazon USJanuary 2022 to September 2023 Read the case study -
Regulatory compliance warning cleared in 2 days
Account healthAmazon USSeptember 2026 Read the case study -
One sports brand looked after on Amazon US, UK and India
Account managementAmazon US, UK and India2024 to 2025 Read the case study