Amazon Canada food listing back after bilingual label images

A food listing was removed from Amazon.ca because its images did not show an English and French label. New images went in at 1:52 pm, and Amazon moved at 3:31 pm the same day.

Amazon.caRestricted products2023 to 2024

from our submission to Amazon's answer: 1 h 39 min
violations left on Canada: 0
on a second Canada account: 2 → 0

Shilpi DudaniFounder, AVA INC. · 3 October 2026

At a glanceA food listing removed from Amazon.ca over its English and French labels, back after new images.Summary slide, no screenshot
Removed for its label, not the productCanada requires food labels in English and French. The listing images did not show that.Amazon notice. ASIN and SKU hidden
New images, and Amazon moved the same dayOur request at 1:52 pm on 19 December 2024, Amazon's reply at 3:31 pm: reinstating started.Amazon case. Email and ASIN hidden
"Now Canada is Violation free"The client heard about every step on Slack, from our calls to Amazon to the fix.Slack thread with the client. Names and ASINs hidden
Another Canada account: 2 to 0Two headset listings removed as restricted products, then zero policy violation warnings.Seller Central, Amazon.ca, 2023. Store name, brand and ASINs hidden

The problem

On 30 July 2024 a food listing was removed from the Amazon.ca catalog. Canada requires food labels in English and French, and the listing images did not show that.

What we did

We made new images showing every part of the bilingual label and sent them to Amazon in a case at 1:52 pm on 19 December 2024. We called Amazon and kept the client posted on Slack at every step.

The result

Amazon replied at 3:31 pm the same day, 1 hour 39 minutes later, and started reinstating the listing. Our update to the client: "Now Canada is Violation free." On another Canada account in 2023, two headset listings removed as restricted products went to zero policy violation warnings.