False restricted product flags appealed: a conditioner and a phone cable

Amazon's filters flagged a hair conditioner as a prescription drug and a phone cable as a pesticide. We proved neither was true, and both listings came back.

Amazon.ca and Amazon USRestricted products, false flagsAugust to December 2024

false flags appealed
2
restricted count, Amazon.com
1 → 0
started on both listings
Reinstating

Founder, AVA INC. ·

  1. At a glanceAmazon's filters flagged products for things they are not. We proved it, and the listings came back.Summary slide, no screenshot
  2. A conditioner flagged as a pharmacy productAmazon said it contained Minoxidil, a prescription drug. It is an everyday hair conditioner.Amazon notice, 12 Aug 2024. ASIN and SKU hidden
  3. Appeal accepted, listing coming backAmazon answered our appeal and started reinstating the product page.Amazon case, 10 Dec 2024. Store name, merchant and ASIN hidden
  4. A phone cable flagged as a pesticideA charging cable, removed from sale because Amazon's filter read it as a pesticide product.Seller Central, Amazon.com. Store name and ASIN hidden
  5. Reinstating started, restricted count 1 to 0Restricted product violations from 1 on 27 August 2024 to 0, with Amazon reinstating the page.Seller Central, Amazon.com. Store name and ASIN hidden

The problem

On Amazon.ca a hair conditioner was removed on 12 August 2024, flagged as a prescription only product containing Minoxidil. On Amazon.com a phone charging cable was removed on 20 August 2024 because Amazon's filter read it as a pesticide product.

What we did

For the conditioner, we got the full ingredient list from the manufacturer, sent it to Amazon as proof and appealed the removal. For the cable, we appealed with the product details: a cable makes no pesticide claims, so the flag did not apply.

The result

Amazon answered the conditioner appeal on 10 December 2024 and started reinstating the product page. On the cable account, restricted product violations went from 1 on 27 August 2024 to 0, with Amazon reinstating the page.

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