35 lost FBA units found and claimed, after the software missed them

The seller already used reimbursement software, but lost inbound units were still slipping through. We checked the shipments by hand and Amazon agreed: 35 units to reimburse.

Amazon USFBA reimbursements2025

lost units claimed
35
units, two shipments
18 + 17
SAFE-T claims granted in 30 days
7 of 9

Founder, AVA INC. ยท

  1. At a glanceOf lost inbound FBA stock found and claimed. Amazon agreed a reimbursement was due.Summary slide, no screenshot
  2. "A reimbursement is required"We checked what was sent against what Amazon received, then opened a case with the shipment records. Amazon's answer, 29 April 2025.Amazon Selling Partner Support. Shipment ID, email and reimbursement ID hidden
  3. 18 units, then 17 moreTwo more shipments where units went missing. Amazon agreed both times.Amazon Selling Partner Support. Shipment IDs, FNSKUs and reimbursement IDs hidden
  4. SAFE-T claims for seller fulfilled ordersWe file them too, with the evidence Amazon asks for. In one 30 day window, 7 of 9 were granted.Seller Central, Manage SAFE-T Claims, Amazon US. Store name hidden

The problem

The seller already used reimbursement software, but lost inbound FBA units were still slipping through.

What we did

We checked shipments by hand against what Amazon received, including ones the software had not flagged, then opened cases with the shipment records. We also file SAFE-T claims for seller fulfilled orders, with the evidence Amazon asks for.

The result

Amazon answered "A reimbursement is required" on 29 April 2025, then agreed on two more shipments: 18 units missing from one and 17 from the other, 35 in all. In one 30 day window, 7 of 9 SAFE-T claims were granted, a 78% granted rate.

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